Content tagged with "atm"
Customer focus
Quality, satisfaction and customer service In 2009 BBVA continued to work on its commitment to offer a quality service to customers. Construction of satisfactory relations requires tackling the design and execution of dissatisfaction management in a planned way, whether this dissatisfaction is… Continue reading Customer focus »
Banking Penetration Plan
Within BBVA’s policy on financial inclusion, another of the major actions it pursues is the Banking Penetration Plan in Latin America, which was launched in 2007 in Mexico and South America. In 2009, BBVA has continued to pursue this plan in its… Continue reading Banking Penetration Plan »
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