Responsible Bank
- 35 % increase in operations analyzed according to the Equator Principles
- 2.92 % SRI funds out of all managed funds
- 75 % loan requests granted (Spain)
- 714,398 Customers part of Paga bien, paga menos (Mexico)
- 48/52 % men/women percentage
- 3,000 employees trained in Human Rights issues
- 5,193 volunteers in the Group +44% on 2008
- 38 % of suppliers who have failed the approval process (Spain)
- -3.22 % reduction in CO2 emissions per employee




